Swimbabies-R-us Terms and Conditions

Swimbabies-R-us Class Terms and Conditions

All customers are expected to abide by the terms and conditions set out below:

  • Customers are responsible for their children at all times and must inform the teacher prior to the lesson if they have any concerns.
  • Customers should inform the teacher of any health issues that may be relevant.
  • We operate a strict nappy policy for those children not yet fully toilet trained – swim nappy plus neoprene nappy cover pants.
  • Nappies (including disposable swim nappies) must be disposed of in specific nappy bins if available or taken home and are not be left on the pool premises.
  • Please do not run on the side of the pool or enter the pool without a member of Swimbabies-R-us staff present.
  • Customers must follow pool procedures as advised to them at the time of confirmation.
  • Customers should aim to arrive no more than 15 minutes before the lesson and leave no more than 15 minutes after the lesson to help improve changing room comfort.
  • Car seats and pushchairs etc. should not be left in the changing rooms as there is not enough room for them.
  • Food is strictly forbidden in the pool buildings. Strictly no outdoor footwear or buggies poolside.
  • For health and safety reasons, you should not bring your child into the pool for 48 hours after being clear of symptoms of sickness or diarrhoea, or two weeks after being clear of symptoms in the very rare event of cryptosporidiosis. If in doubt seek medical advice.
  • For health and safety reasons your baby should be changed on the floor using their own changing mat or a designated baby-changing table.
  • All swimmers must shower poolside before getting into the pool.
  • Lost property found at the pools will be kept at the Swimbabies-R-us office.
  • Please adhere to the instructions given to you regarding car parking, entry and exit route to pools.
  • Teachers occasionally operate in lone worker environments. In this situation customers will be informed of the emergency procedure to follow in the unlikely event of the teacher becoming seriously ill or injured.
  • Customers are asked by week 5 of the current term if they wish to continue with the lessons next term. Places are offered on a "first come first served" basis.
  • Swimbabies-R-us do not store any information about your bank accounts or credit cards.

Class Refund Policy

  • In the event that you are unable to attend a lesson due to sickness or holiday, we regret that we are unable to refund you as your payment secures your place for the full term.
  • In severe weather, if we are unable to run a lesson, we are unable to refund you.
  • New customers, if you cancel classes up to 14 days before the start of term, you will receive a full refund less an administration charge of £20. If you cancel after this time then we will do our upmost to find someone to take your place.
  • Once you have started the term we have a strict no refund policy, unless again we can find someone to take your place then we will refund you the remaining lessons minus an administration fee.
  • We respect your need for privacy and keep any information that you share with us in confidence. We are bothered by spam and unsolicited phone calls as much as you are, and we do what we can to discourage these practices. We record your personal information only if you provide it to us when expressing an interest in our services. We do not share this information with any third parties. In short, we use your personal information only to serve you better. We want you to be comfortable contacting us.
  • Occasionally we take photographs during lessons and use them for marketing purposes e.g. on social media sites and the Swimbabies-R-us website. If you do not want your photograph used in this manner please advise your teacher.

Exclusion of Liability

In the absence of any proven negligence, lack of due diligence or breach of duty by your teacher; Swimbabies-R-us or its employees, the participation of you; your spouse/partner; child or those in whose care you have placed your child for the purpose of attending or observing Swimbabies-R-us swimming sessions is done so entirely at your and their own risk.

Changes to Terms and Conditions

From time to time we may update these terms, by sending you either an updated version or notification of minor changes. You are free not to accept these changes but we would ask you to notify us in writing of your non acceptance within 14 days of your receipt, failing which we will be entitled to treat our agreement with you as being subject to the updated version.